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Source Support Services Appoints Jim Kirby as Chief Executive Officer

via Business Wire

Veteran Technology and Services Executive Brings Decades of Experience to Lead Company’s Next Phase of Growth

Source Support Services, a global leader in enterprise support and services for OEM technology providers, is pleased to announce the appointment of Jim Kirby as its new Chief Executive Officer and member of its Board of Directors. With more than 30 years of leadership experience across the technology, managed services, and industrial automation sectors, Kirby brings a proven track record of building high-growth businesses, driving innovation, and delivering exceptional customer outcomes.

Kirby succeeds Mike Stolz, who recently announced his retirement after a decade of dedicated leadership and successfully oversaw Source Support’s expansion into the global medical OEM market. To support a smooth transition, Stolz will continue to serve as a strategic advisor and remain on the Board of Directors.

Jim Kirby joins Source Support from Ricoh Americas, where he served as Vice President of Service Advantage. He has had a dynamic career as an executive in sales, marketing, service operations, and general management across the technology and services industries. He has created long-term value for industry leaders, such as Honeywell, HP and Ricoh and has accelerated growth for emerging companies.

“As we look to the future, we are excited to welcome Jim Kirby as CEO,” said Jack Vander Leeuw, Managing Director at Capitala Group and Source Support board member. “Jim’s deep expertise and operational leadership in technology and service make him the ideal leader to guide Source Support into its next chapter. The board is confident that under his leadership, the company will continue to grow its presence and impact across existing markets while strategically expanding into new areas of opportunity.”

“I’m honored to lead Source Support into its next chapter,” said Jim Kirby. “The company’s legacy of service excellence, powered by its Source Central platform and Source Techworks workforce, is unmatched.

Kirby continued, “As AI, cloud computing, high-performance computing and the surging demand for data center infrastructure continue to transform industries, Source Support is uniquely positioned to deliver the agility, expertise, and innovation that OEMs and their customers require. I look forward to building on the foundation Source Support has established to scale our impact across the Information Technologies, Life Sciences, and Industrial Automation markets.”

About Source Support Services

Source Support Services provides streamlined global support solutions for technical product manufacturers in the information technologies, life sciences, and industrial automation markets. The company offers a comprehensive suite of services, including 24x7 onsite support for repairs, planned and preventative maintenance, installations, and upgrades—delivered through its Source Techworks network of certified Field Engineers operating in over 120 countries.

At the core of Source Support’s value proposition is Source Central, its proprietary Service Management platform. Source Central enables real-time case tracking, centralized documentation, performance analytics, and document compliance. It facilitates seamless deployment of Source Support’s variable workforce, ensuring consistent, high-quality service delivery at scale. With real-time coordination, performance tracking, and quality assurance, Source Central empowers OEM customers to maximize uptime and ROI.

Integrated into this platform is Source Techworks, Source Support’s branded global workforce network. Built over more than two decades, Source Techworks delivers specialized skill sets tailored to the unique needs of OEMs in complex, regulated industries. Whether supporting IT infrastructure, medical devices, or industrial automation systems, Source Techworks ensures the right expertise is deployed—anywhere, anytime.

Through its Source Academy training and ongoing education program, the company maintains a strong focus on technology adoption and support programs geared towards enhanced uptime and usage models. With a commitment to innovation and customer success, Source Support empowers OEMs to scale confidently and deliver an exceptional service promise worldwide.

For more information, visit www.sourcesupport.com.

About Capitala Group

Capitala Group is a $3 billion asset management firm that has been providing capital to lower middle market companies throughout North America for over 20 years. Since its inception in 1998, Capitala Group has invested in more than 150 companies and seeks to partner with strong management teams to generate value and superior risk-adjusted returns for our individual and institutional investors. For more information, visit www.CapitalaGroup.com.

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