Articles from dunnhumby

dunnhumby, the global leader in Customer Data Science, today announced the launch of dunnhumby Incubate, a new incubation program designed to discover and co-develop breakthrough technologies with visionary experts, entrepreneurs, and startup founders from the ground up.

Seventy-one percent of Canadian and 43% of Mexican consumers report they will buy fewer U.S. grocery products in 2025 according to the tenth wave of the dunnhumby Consumer Trends Tracker (CTT) released today. Canada and Mexico are the two largest agricultural trading partners of the U.S. According to the USDA, in 2024 the U.S. exported 33% of its agricultural products to Canada and Mexico, totaling over $58 billion out of $176 billion of total U.S. agricultural exports. Imports from these countries were 42%, amounting to $90 billion out of $213 billion in total U.S. agricultural imports, according to the USDA.

dunnhumby, the global leader in AI customer data science, and Bridg, the identity resolution and shopper intelligence platform powering the Rippl data and media network, today announced a strategic partnership.

dunnhumby, the global leader in customer data science, has introduced a new innovative offering within its retail media ecosystem, partnering with Osmos, a specialist in advanced ad-serving technology on the dunnhumby Retail Media Platform.

dunnhumby, the global leader in customer data science, today released the eighth annual dunnhumby Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the approximately $1 trillion U.S. grocery market. The annual study, that includes a survey of 11,000 U.S. consumers, found that “saving customers money” – through price, promotions, and rewards – is the most important predictor for retailers to have stronger, long-term market success in the United States. This pillar has been increasing in importance over the last eight years, with 38% of a retailer’s long-term success now based on their price, promotions, and rewards proposition, the highest percentage in the history of the RPI.

dunnhumby, the global leader in customer data science, today launched its next-generation assortment solution, harnessing cutting-edge AI to revolutionize how retailers select products.

Today dunnhumby announced the launch of the Competitive Threat Evaluator, the only tool that swiftly diagnoses the intensity and nature of a retailer’s competitive threat and provides actionable knowledge about competitors and their attractiveness to shoppers at the chain, geographic, and store levels. This web-based tool combines geo-location data from Placer.ai—covering cross-shopping behavior, proximity to competitors, and the density of competitors within a store's trade area—with customer perception data on price, promotions, assortment, in-store and online store experience from dunnhumby’s annual Retailer Preference Index (RPI).

dunnhumby, the global leader in Customer Data Science, along with its corporate venture capital arm, dunnhumby ventures, today announced the launch of its Retail Innovation Network. This newly created program provides a unique platform for early-stage startups, enterprise partners, and investors in Retail and Consumer Goods technology sectors, to cultivate strategic alliances across the ecosystem.

dunnhumby, the global leader in customer data science, and Placer.ai, the leader in location analytics, today announced an innovation partnership in the U.S. to empower retailers to unlock online/offline customer insights and create unique customer propositions. By combining location data, behavioral science, and dunnhumby expertise in retail consulting, the partnership aims to give retailers and CPG companies an edge in increasingly competitive environments. The partnership will introduce a new range of connected insights from dunnhumby, powered by Placer.ai’s suite of location data.

dunnhumby, the global leader in customer data science, today announced that H-E-B has been named the top U.S. Grocery Retailer in the seventh annual dunnhumby Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the approximately $1 trillion U.S. grocery market, released today. H-E-B is the first grocery retailer to be recognized three times as number one in the RPI ranking surpassing Amazon and Trader Joe’s who both ranked as top grocer twice. Amazon (2) and Costco (3) round out the top three grocers in the U.S. for a second year in a row.

dunnhumby, the global leader in customer data science, today released a special edition of the dunnhumby Retailer Preference Index (RPI), designed to determine which retailers in the $1 trillion U.S. grocery market personalize the shopping experience best for their customers. In this inaugural RPI for Leadership in Personalization, dunnhumby found that Amazon stands apart from all other retailers followed by H-E-B in second and Kroger rounding out the top three. These three retailers are at the top of the rankings because they deliver targeted savings, a localized assortment, and a frictionless shopping experience best.

Only 20% of American consumers ‘mostly’ or ‘completely’ trust Artificial Intelligence (AI) according to the fifth wave of the dunnhumby Consumer Trends Tracker (CTT) released today. Americans’ trust in AI is higher than other markets such as the UK, where the figure is 14%. The quarterly study – now completing its fifth quarter – found that the level of trust Americans have in AI is largely dependent on age. While younger consumers — under the age of 45 — have a higher level of trust in AI (31% ‘mostly’ or ‘completely’ trust AI), just 8% of those aged 55 and over ‘mostly’ or ‘completely’ trust AI.

Thirty-six percent of U.S. families have skipped meals due to financial reasons in the last year according to the fourth wave of the dunnhumby Consumer Trends Tracker (CTT) released today. The quarterly study – now completing its first year – also found that 30% of Americans across all age groups reported they have skipped meals. In addition, 18-34-year-olds and 35-44-year-olds have the highest rate of skipping meals out of any age group at 38% and 37% respectively.

Americans believe that grocery retailers are earning a 35.2% net profit margin, 14 times higher than grocers’ actual net profit margin average of 2.5%, and that food-at-home inflation is 24.3%, double the annual rate reported by the U.S. Bureau of Labor Statistics according to the latest dunnhumby Consumer Trends Tracker (CTT) released today. The CTT is part of the dunnhumby Quarterly, a strategic market analysis of key retail themes, with the third edition being focused on navigating uncertainty.

dunnhumby, the global leader in customer data science, today released the sixth annual dunnhumby Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the approximately $1 trillion U.S. grocery market. Three years after the pandemic upturned the grocery industry, H-E-B has regained its leadership position from Amazon with Costco following closely behind in second place. Amazon fell to third while Wegmans took the fourth spot for the third year in a row.

dunnhumby, the global leader in customer data science, today announced the appointment of Matt O’Grady as dunnhumby’s President of the Americas region. In this newly created role, O’Grady will be responsible for delivering the company’s growth strategy across both North America and South America, and will report directly to the Chief Executive Officer for dunnhumby.

Americans believe that food-at-home inflation has hit 22.8%, 9.7 points higher than the 13.1% annual rate reported by the U.S. Bureau of Labor Statistics according to the latest dunnhumby Consumer Trends Tracker (CTT) released today. The perceived rate of food inflation is 5.1% higher than the dunnhumby Consumer Pulse report from February 2022, just after Ukraine was invaded. The dunnhumby study also found that the impact of food inflation varies widely by geography and demographics. The CTT is part of The dunnhumby Quarterly, a strategic market analysis of key retail themes, with the second edition being focused on inflation.

dunnhumby, the global leader in customer data science, today released a special edition of its Retailer Preference Index (RPI), a comprehensive nationwide study of the $1 trillion U.S. grocery market, examining which grocers are winning customers as the economy falters. Market Basket bested Aldi and third-placed Winco as the top-ranked grocer during inflationary times. Grocery Outlet and Save A Lot rounded out the top five due to their superior ability to save customers money at a time when this matters more than ever. The next five retailers in the top ten are Lidl (6), Dollar General (7), Food4LessFoodsCo (8), Family Dollar (9), and Military Commissaries (10). The dunnhumby RPI: Special Inflation Edition was released today as part of The dunnhumby Quarterly: a strategic market analysis of key retail themes, with the latest edition focused on consumers’ reaction to rising grocery prices.

dunnhumby, the world’s leading customer data science company, is pleased to announce that it has been named as a Representative Vendor in the Gartner Market Guide for Retail Unified Price, Promotion and Markdown Optimization Applications – Long Life Cycle for its Pricing & Promotions solution.

dunnhumby, the world’s leading customer data science company is pleased to announce that it has been named as a Representative Vendor in the Gartner Market Guide for Retail Assortment Optimization Applications in Merchandising (released June 2022) for its Assortment solution.

U.S. online grocery shoppers spend more, are less loyal and struggle more financially, according to the dunnhumby Consumer Trends Tracker released today. Omnichannel shoppers spend 1.5x more on groceries than in-store only shoppers but spread their dollars between up to 2x as many different retailers. In addition, households that shop online are 6% more likely to have skipped/cut the size of a meal for financial reasons and 10% more likely to have difficulty covering an unexpected expense.

dunnhumby, the global leader in customer data science, today released the inaugural dunnhumby eCommerce Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the emerging $100 billion U.S. eCommerce grocery market. In a near statistical tie, H-E-B narrowly edged out second placed Amazon and third placed Amazon Fresh as the top ranked eCommerce grocer. Walmart landed in the fourth spot and Sam’s Club rounded out the top five. Kroger, BJ’s and Sprouts had the next highest scores in the RPI, with all three finishing in the top tercile. The dunnhumby eCommerce RPI was released today as part of The dunnhumby Quarterly: a new strategic market analysis of key retail themes, with the first edition being focused on eCommerce.

dunnhumby, the world’s leading retail data science organisation, has published its landmark State of the Industry report, which gives a snapshot of the burgeoning Retail Media industry, and reveals that retailers who are not investing in building their own retail media eco-systems look set to miss out on their portion of a multi-billion dollar business.

dunnhumby, the global leader in customer data science, today released findings from its two-year worldwide study of the impact of COVID-19 on customer attitudes and behavior across 23 countries. The ninth wave of the dunnhumby Consumer Pulse Survey found that U.S. consumers are now more worried about rising food prices, the economy, and their own personal finances than they are with getting COVID. Perhaps most concerning for retailers and the government is that U.S. consumers surveyed reported that the food inflation rate now stands at 17.7%, when in actuality it stands at 7.4% according to U.S. Bureau of Labor Statistics. This latest wave was conducted from January 25, 2022 to February 8, 2022 just past the peak of a major outbreak of Coronavirus, driven by the Omicron variant.

Customer data science experts dunnhumby have announced the next phase of their relationship with Microsoft, which will see the two organisations transforming and powering better shopping experiences for customers globally.

dunnhumby, the world’s leading retail data science organization, has today launched dunnhumby Sphere, an all-in-one customer first retail media platform.

dunnhumby, the world’s leader Customer Data Science, has today unveiled a new strategic partnership with SAP, the market leader in enterprise application software, which will help retailers integrate advanced customer insights into their marketing and merchandising programmes.

dunnhumby, the global leader in customer data science, today released the fifth annual dunnhumby Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the approximately $1 trillion U.S. grocery market. In a second year dominated by Covid-19, Amazon cemented its leadership position, with H-E-B following in second place and Market Basket leap frogging three retailers to take the third spot away from Trader Joe’s. Wegmans held onto the fourth spot for a second year in a row.

dunnhumby announced today a new technology partnership with Southeastern Grocers Inc. (SEG) to power SEG Connects, the grocery retailer’s media business. SEG Connects powered by dunnhumby will help consumer packaged goods (CPG) companies connect with SEG’s Fresco y Más, Harveys Supermarket and Winn-Dixie customers by putting the brands in front of the shoppers they want to reach in stores, online and on the move.

dunnhumby, the global leader in customer data science, today released findings from its 18 month worldwide study of the impact of COVID-19 on customer attitudes and behavior across 24 countries. The eighth wave of the dunnhumby Consumer Pulse Survey found that 64% of U.S. consumers reported that grocery stores are not doing a good job with COVID-19, compared to February 2021 when 50% of respondents reported grocers were doing a good job. Furthermore, 83% reported that the government isn’t doing a good job either, marking the lowest point of confidence in the government’s handling of the crisis, and the second-lowest globally.

Rite Aid has selected dunnhumby, the global leader in customer data science, as its strategic partner to revamp its price, promotion and loyalty programs. Rite Aid and dunnhumby are utilizing customer data models and consumer-led insights to optimize these investments to improve customer value perception digitally and at more than 2,500 stores in 17 states. Rite Aid’s loyalty program will be completely reimagined to deliver improved value for customers.

dunnhumby, the global leader in Customer Data Science, announced today it has been named as a “large established player” in Forrester’s Now Tech: Retail Media Solutions, Q2 2021 report. dunnhumby’s retail media solution was included in both the buy-side solutions support brands, and sell-side solutions supports retailers’ functionality segments. Out of the 12 large established players cited in the report, only five – including dunnhumby – provide solutions for two out of the three segments reviewed.

Wakefern Food Corp., the largest retailer-owned supermarket cooperative in the United States, has selected dunnhumby, a global leader in customer data science, as its strategic platform for category management and merchandising.

dunnhumby, the global leader in customer data science, today released findings from a year-long worldwide study of the impact of COVID-19 on customer attitudes and behavior across 22 countries. The seventh wave of the dunnhumby Consumer Pulse Survey found that Americans, for the first time since the pandemic began, are beginning to feel noticeably better about personal finances and are now prioritizing value over speed when they shop.